Meet and greets are required for new patients out of consideration for our home-based practice.

Our complimentary Meet & Greet allows the patient to meet the resident RMT, discuss the patient's primary reason for receiving treatment, review the practitioners treatment methods and clinic policies to ensure an appropriate fit for both parties prior to booking their first appointment.

* Please note, Meet & Greets are done outside of the therapists clinical working hours. Please contact us to set up a meet and greet.

As registered healthcare practitioners, RMTs are legally required to perform a thorough health history and assessment with their patients. This is to ensure treatment will be provided safely and professionally and to clearly understand the patient’s goals for the session.

Intake and assessment is included in the treatment time, as well as home care which is provided after the massage is finished.

Patients wishing to forgo the clinical component of the appointment are recommended to seek a non-registered massage provider.

Yes! We offer direct billing for RMT & Chiropractic appointments. Our main providers are E-Telus, Greenshield, Sun Life & Pacific Blue Cross.

Our cancellation policy requires 24 hours' notice. Appointments cancelled less than 24 hours in advance or patient no-shows will be charged the full amount of the session to the card on file.

An appointment missed for one, is an appointment missed for two. The practitioner cannot fill the spot for another patient on short notice, depriving someone else of therapeutic care and treatment. In addition, the practitioner will be left without income for the duration of the appointment.

No, we currently do not have any receptionists assisting us at this time. All bookings, payments and inquiries are handled directly by the practitioners.

The appointment reminders via text message or email are strictly a courtesy.
It is the patients' sole responsibility to remember their appointment bookings.

Currently we accept credit cards that are billed directly through our software system.

RMT's are licensed healthcare professionals that undergo intensive training for approximately 2-3 years and complete provincial board exams to practice. They are educated to treat a vast array of health conditions. They are required to to complete annual continuing education. An appointment with an RMT includes a mandatory health history intake, assessment, treatment and prescribing home care to patients.

At this time our business only submits one claim per session.

This is to ensure that chance of errors are reduced, and we do not have a receptionist available to assist the practitioner.

If patients have dual coverage for insurance and wish to submit their outstanding treatment balance to their secondary insurance provider, they may do so by submitting on their own accord.
*It is up to the insurance company to decide if the second claim is eligible.

Non-compliance by a patient will be addressed by advising the patient seek a more suitable fit elsewhere with another practitioner.

The therapists legal and ethical boundaries around treatment must also be respected. The patient may be charged the full appointment fee at the discretion of the practitioner.

Verbal abuse, inappropriate behaviour or threats will not be tolerated and will lead to immediate termination of the patient.